RETURNS

Extended Christmas Returns:

Any orders made between 11th November - 8th December can be returned until the 5th January.

Our normal 30 day return period applies for orders made after the 8th December.

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You now have the option to choose store credit instead of cash for your returns.

Just select “store credit” when completing the return form. Any customers who opt for credit return will receive 10% extra on their refund price.

Please note that your store credit will only be valid for a period of 90 days after you receive it.

Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “credit return” for the first item from this order, you will receive credit on all additional returns you make from this order.

We are sorry but any customers who made their purchase using store credit or a gift card will not receive the 10% extra on their refund price.

Please Note:- Cancellations / Returns will only be accepted if returned within 30 days of the customer receiving the goods. 

 

Racket Butt Cap - The racket butt cap is generally stapled to the racquet handle. On occasions, butt caps can become lose or detached. This issue can be easily and quickly repaired by removing the grip and either stapling or gluing the butt cap on to the handle. Loose racket butt caps are not covered by warranty.

Impact Damage - Cracks or fractures on any part of the frame that are accompanied by dents, scratches or flat spots will be considered as caused by a strong impact on the ground or a sharp corner and are therefore deemed as a result of racket abuse. Racket abuse is not covered by warranty.

Excessive Wear - In general terms, breakages resulting from manufacturing defects occur within the early period of racket use. Breakages resulting after longer term use and characterised by excessive wearing of the paint or frame are considered as normal use with regard to the ‘life’ of the racket. Bumper and grommet strips are made of high quality Nylon materials and are subject to wear. These can be replaced by local specialist dealers and are not covered by warranty. Excessive wear is not covered by warranty.

String/Grommet Breakage - The brands do not offer any form of warranty on string wear or breakage or snapped grommets.

Multiple Cracks - In general terms, manufacturing defects result in a single frame crack or fracture. Multiple frame cracks are almost always the result of racket misuse and abuse. Multiple frame cracks are not covered by warranty.

Improper Stringing - Damage caused to the racquet frame resulting from improper re-stringing or improper mounting of the racquet in the machine or damaged caused by the clamps slipping during the stringing process are all characterised by frame cracking, paint chipping or paint scratching on the inside of the racket hoop. The brands recommend that rackets are always strung by certified stringing professionals at specialised dealers. Improper stringing is not covered by warranty.

Hockey Sticks - Sticks are provided with a warranty that covers manufacturers’ defects for a period of 60 days. The warranty does not cover normal wear and tear from the playing of the game, misuse or abuse, chipping, and/or cosmetic changes that do not affect the functionality of the product. It is important to note that warranties do not cover breakages because of using the edge of the stick for hitting, and the life of the stick is likely to be dramatically reduced if a player uses these types of techniques.